During the warranty period, we provide three (three) free examinations within 4 months.
Preventive examinations include:
- Basic cleaning of the machine from dust and foreign objects.
- Check settings and sensors, new setup.
- Verification and possible sharpening of mechanics.
- Check the machine's overall condition.
- The warranty covers all repairs to parts and assemblies that are damaged due to constructive, manufacturing or material mistakes.
- Warranty repairs are carried out at the supplier's choice, through repair, replacement of defective parts and assemblies, or machines.
- The time limit for removal of the fault, considered from the moment of receipt of the message at the service base, recorded on the warranty card, by fax or e-mail, is:
- two working days for Sofia
If more days are needed for repair, Bank Tech Sys Ltd. provides a turn-over machine to remove the damage.
- Warranty repairs to the machine must only be carried out by qualified and authorized service personnel.
Any interference by third parties leads to the removal of the further warranty.
- The following are excluded from the warranty:
- any consumables worn or damaged during the normal operation of the machine.
- defects due to non-compliance with the machine operating instructions;
- defects caused by foreign objects in the machine, excessive contamination, or caused intentionally during the warranty period are removed for an additional fee, by agreement.
- defects arising due to force majeure, natural disasters, fire, floods or vandalism, transport damage when the machine is transported or moved by a third pers
For out-of-warranty maintenance, a separate contract is concluded.
